Keeping you up-to-date

We always aim to provide you with fast, reliable platform services. However, sometimes there may be things which affect the service we offer you.

We'll keep you up-to-date on this page about the status of our services and any interruptions to them. If you come across any unreported issues, please email aegoncofundsadministration@aegon.co.uk

Site Status Impact Estimated timeframe Last updated
aegon.co.uk Available     1pm 11/11/2019
Aegon Retirement Choices online services Intermittent availability Service interruptions Ongoing. Maintenance outage scheduled around 9pm 11/11/2019 to 1am 12/11/2019 1pm 11/11/2019
One Retirement Intermittent availability Service interruptions Ongoing. Maintenance outage scheduled around 9pm 11/11/2019 to 1am 12/11/2019 1pm 11/11/2019
SmartScheme Available     1pm 11/11/2019
Protection Available     1pm 11/11/2019
Retiready
www.retiready.co.uk
Intermittent availability Service interruptions Ongoing. Maintenance outage scheduled around 9pm 11/11/2019 to 1am 12/11/2019 1pm 11/11/2019
Customer dashboard
(IPS and Cofunds customers)
https://customerdashboard.aegon.co.uk
Intermittent availability Service interruptions Ongoing. Maintenance outage scheduled around 9pm 11/11/2019 to 1am 12/11/2019 1pm 11/11/2019
Customer dashboard
(Nationwide customers)
https://nationwide.aegon.co.uk
Intermittent availability Service interruptions Ongoing. Maintenance outage scheduled around 9pm 11/11/2019 to 1am 12/11/2019 1pm 11/11/2019
Adviser portals Intermittent availability Service interruptions Ongoing. Maintenance outage scheduled around 9pm 11/11/2019 to 1am 12/11/2019 1pm 11/11/2019
Other online services Available     1pm 11/11/2019