Let us help you find what you’re looking for
We've made some improvements to our help and support pages. Find the support you need below.
Support and contact
If you have a question about a policy or product, our support section is full of helpful information and guides, as well as contact details, if you need them.
Helpful links
Online access and security
For help with account activation and managing your account online.
Learn hub
Read guides, find out more about the financial basics and feel empowered to take control of your finances.
Fund prices and performance
Get up-to-date fund information and performances. Select the fund range that applies to you.
How to make a complaint
We’re sorry to hear that something hasn’t gone to plan. Find out how to make a complaint.
Bereavements
We understand this is a difficult time and want to make the next steps as simple as possible.
Power of Attorney
Support and guidance on how to register a Power of Attorney.
Estimated processing times
Here you can find estimated processing times for some of our common processes on the Aegon Platform.
Frequently asked questions (FAQs)
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How do I get to see the information that Aegon holds about me?
You have the right to request a copy of the personal information we hold on you. When you request this information, this is known as making a Subject Access Request (SAR). In most cases, this will be free of charge. In some circumstances, for example, repeated requests for further copies, we may apply an administration fee. To exercise this right, please write to the Data Protection Officer, Aegon, Edinburgh Park, Lochside Crescent, Edinburgh, EH12 9SE or email dataprotection@aegon.co.uk
Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured.
If you have access to our online services, you may be able to log in and complete your action securely.